I am writing this letter in order to let you know how pleased we were with your services. Before our meeting with you, we felt discouraged about our tax situation. We tried to resolve the issue on our own. We reached out to the IRS and several other entities but no one could assist us in successfully resolving the issue. However, after meeting with you, we felt very pleased and optimistic. You met with us for the very first time at the end of a work day for an hour and listened carefully to our concerns.
You answered all of our questions and exuded a level of confidence that indicated to us that we were in very capable hands. After we signed the retainer, you started making calls to the IRS right away and kept us up to date with your progress every step of the way. We know you are very busy but you made us feel as if our case was of high priority to you. Needless to say, you successfully resolved our issue when no one else could.
We would like to thank you immensely for all your help. It was a real pleasure working with you. We will definitely recommend you and your firm to business associates and friends.