Are you talking to a licensed attorney or to a salesperson? Different types of people work on cases before the IRS including attorneys, CPAs, accountants, bookkeepers and enrolled agents. There are even individuals representing taxpayers who are not licensed to practice before the IRS.
Verify the credentials of the individual or firm you hire and be sure they are licensed to practice before the IRS. Although there are exceptions to every rule, we strongly recommend staying away from unlicensed accountants and bookkeepers. In our experience, these people deliver an inferior level of service. Many out-of-state tax firm chains use salespeople to entice you to use their services where you are represented by overworked, underpaid and inexperienced staff. At IRS Trouble Solvers, LLC, your case will be handled by one of our very experienced staff of tax attorney’s, enrolled agents or CPA’s.
There are some tax resolution firms that “guarantee” a positive resolution to your case. Unfortunately, it is unethical for an attorney or anyone licensed to practice before the IRS to guarantee any outcome in any case. Although guarantees are certainly appealing, one can never guarantee the outcome of any case with the IRS. If it sounds too good to be true, it probably is.